Human Resources - Customer Service Representative

Customer Service Representative

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SUMMARY Provide the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX’s system requirement’s, Valeo WEB-EDI, etc.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Maintains premium freight log.
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods.
• Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.
• Assist, as appropriate, in problem solving activities
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)
• Helps the overflow of telephone calls to the operator.
• Interface with customers, contractors and suppliers as appropriate
• On call 24 hours for customer expedites

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience. Knowledge of EDI systems and related current customer requirements. Computer literate. Thorough understanding of customer releases. Knowledge of MRP system.